Guanshanhu utilizes digital tools to tackle community governance challenges

In recent years, Guanshanhu district in Guiyang, capital of Southwest China's Guizhou province, has focused on modernizing its grassroots governance systems and capabilities.

Taking advantage of the provincial "One County, One Pilot" reform initiative, the district selected Shijicheng sub-district as a pilot area to explore innovative digital solutions to long-standing governance challenges in large communities, particularly those related to managing people, vehicles, and commercial spaces.

Building a digital governance platform

Guanshanhu has integrated digital resources to develop a comprehensive governance platform. Guided by the goals of "one-network overview, one-stop services, unified management, and shared access", the district upgraded its original infrastructure using cloud technologies, GIS visualization, and data analytics – underpinned by the city-level "Urban Brain" system. Four key modules – Party building, public services, safety, and the economy – were added to enhance the platform's capabilities.

The system now connects directly to communities, schools, roads, and parks, blending technology-driven solutions with physical and human safety measures. So far, 804 IoT devices have been integrated, supporting 47 functions, including risk alerts, public complaints, and services for vulnerable groups.

Reshaping governance through digital empowerment

A new event response system has been established, built around "risk detection, real-time monitoring, and task dispatch". Front-end IoT devices continuously monitor urban operations.

When a risk is detected, the system analyzes the data, generates an alert, and sends it to the relevant departments for immediate action.

Upon resolution, a detailed report is fed back into the system, creating a closed-loop process of intelligent governance.

In addition, a centralized visual dashboard enables real-time access to frontline data and video, supporting more efficient, precise community management. To date, the system has issued over 1,656 alerts and dispatched more than 5,622 case responses.

Enhancing efficiency through targeted digital applications

Targeted services for key populations – such as the elderly, children, low-income individuals, and vulnerable groups – are supported through digital service profiles that track service delivery and outcomes in real time.

The district has also optimized parking by creating a smart system that integrates shared parking spaces, car location services, and traffic management. Video inspections provide real-time road condition data to help relieve congestion, while parking availability is shared with residents to improve convenience. To date, over 221 digital service files have been created and more than 636 resident-reported issues have been addressed.